Technical Support Guide: Resolving Issues

At Inflatebounce, we have invested heavily in top-notch technology and systems to ensure your experience with us is as seamless and stress-free as possible. Our team works hard behind the scenes to keep everything functioning correctly so you can focus on having fun and making memories.

While technical issues are extremely rare thanks to these efforts, we understand that problems may occasionally arise. If something does go wrong, rest assured our expert technical team is here to help resolve it quickly and efficiently.

Below are the main issues you might encounter and how to report them for a swift resolution.

Common (But Rare) Issues

1. Booking Problems
   Issues completing your booking, or not receiving a confirmation email. Please make sure to check your spam/junk folder first.

2. Payment Errors
   Troubles with payments not processing or unusual charges appearing.

3. Account or Website Problems
   Such as trouble logging into your account, resetting your password, or slow-loading pages on our website.

4. Missing Emails
   Waiver links, booking confirmations, or updates not reaching your inbox.

What to Do: Submitting a Support Ticket

If you experience any of these issues, here’s how to report them:

1. Submit a Ticket
   This is the most efficient way to get support.

2. Provide Key Details
   Be sure to include:

   • Your name, contact information, and booking reference (if applicable).
   • A description of the issue, such as “payment failed” or “missing confirmation email.”
   • Screenshots or photos of any error messages you’ve received (if possible).

3. Our Team Will Take it From There
   Once your ticket is submitted, our technical team will investigate and contact you with updates—this typically takes 24-48 hours.

Our Commitment to You

At Inflatebounce, we are committed to keeping all our systems running smoothly so your interaction with us, from booking to post-visit feedback, is as effortless as possible. Our dedicated team actively monitors, updates, and maintains the technology you rely on, providing peace of mind as you plan your visit or special event.

Your experience is our priority, and our investment in robust technology reflects just how much we value your time and trust.

Preventing Common Issues

Although issues are rare, here are a few simple steps you can take to help ensure your experience goes perfectly:

• Double-Check Your Details: Confirm all information entered during booking is accurate, including your email address and the number of tickets or attendees.
• Check Your Spam Folder: If you don’t immediately see an email from us, it might have landed in your spam or junk mail folder.
• Switch Browsers or Devices: If the website isn’t behaving as expected, try using a different internet browser or device.
• Book in Advance: Booking early allows time to fix any unexpected issues without impacting your plans.

We’re Here to Help

Our team works tirelessly to ensure you have the best possible experience. If an issue does arise, we’re ready to help you get back on track quickly and with minimal inconvenience.

Thank you for choosing Inflatebounce, where fun and customer satisfaction go hand-in-hand. We’re excited to see you again—and remember, we’re just a support ticket away if you need us!

The Inflatebounce Technical Support Team